We understand that selecting the right style and size online can be a difficult one. For this reason we welcome exchange or full product refunds on online orders with 14 days of purchase if an item/s meet the following conditions:
- The item/s must be unworn/unwashed in original saleable condition with any labels/tags attached and in original packaging.
- You need to send the original or a copy of your invoice with your exchange/return noting your requirements for an exchange or your reason for return.
- Customers will be responsible for all shipping and handling charges in returning an item for exchange/return. For exchange we offer to send the exchanged item back to you free via standard post. This is only available for the first exchange per purchase/invoice.
- Please ensure that you package your exchange/return to prevent damage whilst in transit.
- Any item/s returned are your responsibility until they reach our warehouse. We will not be held liable for any item/s lost in transit and recommend you use Australia Post Registered Post or a service which offers tracking.
- Due to health regulations we are unable to accept exchange/return of legwear unless deemed faulty or wrongly delivered.
- Exchange/returns are not able to be processed through any retail stores which stock our products.
- If for some reason our quality control team missed a manufacturing fault or sent the wrong item, we will gladly provide you with a full refund (including shipping) or free exchange. The shipping cost will not be refunded on change of mind returns.
- No refunds or exchanges on sale/clearance items.
FOR EXCHANGES
- All items must be returned within 14 days of original order.
- We can not guarantee that the item you wish to exchange your purchase for will be available. In these circumstances we will offer the customer a full product refund.
- To exchange an item please return to the address below and include the original or a copy of your invoice noting your exchange requirements .
FOR RETURNS
- Please allow 7 business days from the day your return package is received by Slick Dancewear for your refund to be processed.
- All items must be returned within 14 days of original order.
FAULTY OR DAMAGED ITEMS
Slick Dancewear reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by Slick Dancewear a replacement item will be shipped where possible subject to stock availability or a full refund including postage will be issued.
SEND EXCHANGES/RETURNS TO:
Slick Dancewear
25 Moombara Crescent
Port Hacking NSW 2229
